ShoreWare Professional Call Manager helps streamline business communications, improves communication accuracy, and enhances overall end user productivity at or away from the desk. By leveraging the ShoreWare Call Manager as part of an end-to-end Unified Communications (UC) solution, you can realize better communications, improved customer service, and greater utilization of your equipment and infrastructure.

Highlights:

• Find and connect to people fast
• Know who is available, and by what means
• Add contacts and instantly know their phone and IM presence
• Utilize IM and open up more opportunities to communicate
• Conduct clear, person-to-person video calls
• Use the integrated SoftPhone when no phone line is available

Conduct face-to-face high quality video meetings

Reduce travel expenses, improve collaboration, build stronger relationships and make remote workers feel part of the team. With affordable off-the-shelf webcams, placing clear, crisp person-to-person video calls is as easy as a phone call. Call Manager is taking advantage of the most recent enhancement to the H.264 standard for video compression: Scalable Video Coding (SVC). Thanks to SVC, Call Manager provides desktop high video quality (resolution up to 640 x 480, up to 30 frames per second, minimal latency) and network resiliency to all the users.

Expand your options with IM

With IM, you can open up more opportunities to communicate. Through IM users can:

• Contact people in remote locations
• Communicate when a voice call is too intrusive
• Have side bar conversations
• Save chat conversation
• Enjoy a worry-free, secure IM infrastructure
• Escalate a chat to a phone call in one step

Faster, more accurate access to contacts

QuickDialer gives you rapid access to directories or your personal Outlook contacts, providing a quick way to connect using IM or an email. Reach your party faster, with the most appropriate communication mode.

• Phone and IM presence
• Easy access to e-mail and IM
• Multiple contact points shown by extension

Define routing and answering protocols

onfigure different ways to handle calls or voicemail greetings whether you're "in" or "in a meeting" or the "out of the office" mode. Direct the system to route calls to you, voicemail or try to find you by calling your various assigned phone numbers.

Keep tabs on your contact list status

Add a contact and see phone and IM status either in one combined, simple view or an expanded view for power users. For group interactions, you can access the optional Converged Conferencing Console to initiate a collaboration session.

Easy on IT department

One single interface reduces training efforts as well as capital and operating expenditures. With one installation process, a single application to support and no additional servers to deploy and maintain, the IT workload is reduced.