Training is available on ITT’s complete portfolio of products either at the customer’s premises, or here at our own facility at Metroplex Business Park, Murarrie.

Comprehensive training is one of the most important parts of a telephone system solution.

With such an important purchase, our customers require comprehensive training to allow their business to gain the maximum benefit from their new purchase.

We pride ourselves in our professional high-impact training schedules, delivered to your organisation’s front-line people, assisting them in becoming your best public ambassadors.

Our dynamic training program will additionally aid you in making the most of the all-important role of receptionist / operator.

Learn proven telephone techniques to save time and satisfy callers.

Develop the key strengths of the most highly effective operators.

This program will assist in improving your organisation’s communication skills, enhance customer service whilst building a positive image for your company.

Some of our key training highlights:

• On or off site pre and post operator training
• Telephone etiquette
• Basic Handset training - access all features, hold and transfer calls, pick-up, conferencing, forwarding, voice mail retrieval.
• Advanced Handset training- customization, troubleshooting, directories, programming, routing, feature functionality.
• Voicemail - recording greetings, retrieving messages, archiving.
• Simple programming - speed dials, name changes, time and date setting.
• Detailed reception/operator training, efficient call handling and navigation tips