Why Choosing a Small, Local Telco Over a Big Telco Will be The Best Decision for Your Business

Posted by: ITT Comments: 0 0 Post Date: March 28, 2019

Why Choosing a Small, Local Telco Over a Big Telco Will be The Best Decision for Your Business

We get it, you’re already very familiar with the big telcos like Telstra and Optus because they’ve been around forever and it helps that they have pretty hefty marketing budgets too, so you see their advertising around everywhere. Because of that, you think they’re the easy and safe bet for your business.

But just because they are big brands that promote themselves well, that doesn’t mean they’re the best choice.

There are far better options out there now, especially for businesses. In fact, switching to a local telco like us could be the best decision you’ve ever made for your company. Allow us to explain why.



One of the most common gripes big telco customers have is poor communication. With only 43% of Telstra and Optus customers having a positive customer service experience, this should come as no surprise.

You’re probably used to waiting on hold for far too long to speak with an operator, and when you finally get through, they don’t understand the issue, or the process to get it resolved takes far longer than expected. Many of these telcos make use of foreign call centres, and you’re treated like just another number. It makes you feel insignificant and as if your issue is not important.

With a local telco like us, not only will you be communicating with locals who get you, but you’ll be in partnership with another local business who goes out of their way to develop a relationship with you. We’re like family here, and we’ll treat you as such.

Your questions and concerns matter to us and we go above and beyond to make sure you are getting what you deserve out of our service. We are proactive when it comes to communication, and we take the time to get to know you. The more we know about you and your business, the better able we are to service your needs.


Personalised Service

One of the biggest problems’ businesses find with the bigger telcos is their ‘one size fits all’ approach. Sure, they may have a number of packages you can pick from, but they’re still putting your business and the service you need into a box.

But the telecommunication needs for a business should be more defined and specialised than that.

With a local company like us, you’ll get a custom solution that uniquely suits your business. You also get access to a wide range of platforms and technology while with big telcos, you are usually limited to whatever technology falls under their brand.

With Telstra or Optus, you probably get a different technician out there to see you every time you have an issue or need something done. Here at ITT Communications, we don’t use contractors. In fact, you can even choose to use a single, preferred technician. That way, the same person comes out to see you every time. This allows them to get to know your unique business and situation as well, giving you far more value and efficiency out of your service.


A Telco for Businesses

While many of the big telcos offer business-specific services, why not go with a telco that’s entirely focused on offering telecommunications solutions to businesses? When you work with a telco that just focuses on your sector, you know you’ll be getting exactly what you need from the service.

The needs and expectations for business are vastly different to individuals. You need to work with someone that can implement solutions that match your unique business needs and who can even help you adapt to the forever changing technology climate.


Future Proofing Your Business

Many big telcos are just focused on the here and now, but the reality is, technology is changing all the time, and it’s vital that you stay in the loop to remain competitive. You need a telecommunications company in your corner that wants to proactively future proof your business. This is the kind of mindset you can only get from a local telco that puts your needs first.


Ready to Get More Out of Your Telecommunications Service?

If working with a local telco sounds like something your business is interested in, we encourage you to have a chat with our team here at ITT Communications. We offer local telecommunication services to businesses across South East Queensland. Contact us today on 1300 361 236 to find out what we can do for your business.

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